Delivery and Returns

Delivery

If purchasing an “Instant Download”, your order will be available instantly via a secure download link provided after checkout that can be accessed from within your account and through your order confirmation email.

If you have purchased the unique workshop manual service using your vehicle’s VIN number then we aim to provide you with a secure download link for the manual within 24 hours of your purchase via email. In most cases you should receive your manual within a few hours, if there is an issue resulting in the delivery being longer than 24 hours we will notify you by email.

If you have selected the DVD or memory stick option or purchased a physical product you only pay one shipping fee per order, so if you have 3 workshop manuals in your order you will only pay one delivery charge. Below are our P&P prices. If you require an urgent or tracked service then please contact us via contact page and we will do our best to help:

Europe, UK and Ireland:

Standard Air Mail – Usually within 5-10 working days – £7.50 per order.

Expedited Tracked Air Mail – Usually within 3-7 working days with tracking – £15.50 per order

Urgent International Courier – Usually within 1-3 days with tracking by UPS/DHL/Royal Mail or other courier – £34.99


All other continents and countries:

Standard Air Mail – Usually within 15-23 working days – £7.50 per order.

Expedited Tracked Air Mail – Usually within 15 working days with tracking – £15.50 per order

Urgent International Courier – Usually within 1-5 days with tracking by UPS/DHL/Royal Mail or other courier – £34.99


Returns & Refunds

We offer a 7 day money back guarantee for all instant downloads, but only if you haven’t downloaded the manual(s). If you have  completed the downloaded and/or it is past the 7 day refund deadline, then any refunds will be issued at our own discretion.

If you would like a refund, please contact support in the first instance